1. Scope

These Terms of Use apply to the professional use of COPRA, a video collaboration and media asset management platform for film, television, post-production and related professional workflows.

COPRA is offered only to business customers, including companies, public institutions, productions, broadcasters, studios, freelancers and other professional users. COPRA is not intended for consumers.

Individual offers, order confirmations, service descriptions, data-processing agreements or other written agreements between the parties take precedence over these Terms where they expressly deviate from them.

2. COPRA Services

COPRA may be provided in different service models.

COPRA Cloud is operated by CinePostproduction GmbH on its own infrastructure and within its own data centre environment.

Branded COPRA / Customer-hosted COPRA is a customer-specific COPRA deployment. Depending on the individual agreement, the underlying infrastructure may be provided, operated or controlled by CinePostproduction GmbH, by the customer, or by a third party chosen by the customer.

COPRA onset is a legacy product based on an earlier version of COPRA. It is not part of the current COPRA service offering unless expressly agreed in writing. Any remaining references to COPRA onset, including screenshots, app-store listings or older documentation, are legacy material and do not describe the current COPRA service.

3. Orders and Contract Formation

Orders may be placed by email, order form, written agreement or other business communication. A contract is formed when CinePostproduction GmbH confirms the order or starts providing the requested service.

The customer is responsible for ensuring that the person placing the order is authorised to do so.

References to these Terms in offers, order confirmations, invoices, project setup emails or other business communication are sufficient to incorporate these Terms unless individually agreed otherwise.

4. Customer Accounts and Users

The customer is responsible for all users invited to or created within its COPRA projects or workspaces.

Users must keep their login credentials confidential and must not share individual accounts. The customer is responsible for assigning appropriate roles and permissions, removing users who no longer require access, and checking that access rights match the intended production workflow.

COPRA may provide security features such as multi-factor authentication. The customer and its users are responsible for enabling and using available security features where required by their own security policy or project requirements.

CinePostproduction GmbH may suspend or restrict access to accounts or projects where this is necessary to protect the service, other customers, the customer’s own data, or the security of the platform.

5. Customer Content

“Customer Content” means all files, videos, audio, still images, documents, comments, metadata, subtitles, scripts, annotations, review notes, approvals and other material uploaded to or created within COPRA by or on behalf of the customer.

The customer retains all rights to its Customer Content. CinePostproduction GmbH does not acquire ownership of Customer Content.

The customer grants CinePostproduction GmbH the rights necessary to host, process, transcode, display, transmit, store, back up and otherwise technically handle Customer Content solely for the purpose of providing COPRA and related support.

The customer is responsible for ensuring that it has all rights, permissions and clearances required for uploading and using Customer Content in COPRA.

6. Confidentiality

CinePostproduction GmbH treats Customer Content, project information, production titles, users, metadata, comments and related business information as confidential.

CinePostproduction GmbH will not publicly identify the customer, production, project, title, cast, crew, broadcaster, studio or other project-related parties without prior consent, unless required by law.

The customer must also treat non-public COPRA information, access credentials, technical documentation, pricing, security details and non-public service information as confidential.

Confidentiality does not apply to information that is already public, independently developed, lawfully received from a third party, or required to be disclosed by law or competent authority.

Liability for breaches of confidentiality is subject to the limitations of liability in these Terms and any individual agreement, unless mandatory law requires otherwise.

7. Acceptable Use

The customer and its users must not use COPRA to:

• upload or distribute unlawful, infringing or harmful content;
• violate third-party rights;
• introduce malware or harmful code;
• attempt to bypass, probe or interfere with COPRA security;
• overload, disrupt or misuse the service;
• reverse engineer, copy or resell COPRA except as expressly permitted;
• use COPRA in violation of applicable export-control, sanctions, data-protection or professional secrecy obligations.

CinePostproduction GmbH may remove, block or restrict access to content or accounts where legally required or reasonably necessary to protect the service, the customer, other customers or third parties.

8. Customer Responsibilities

The customer is responsible for:

• the legality and rights clearance of Customer Content;
• choosing appropriate project settings, roles and permissions;
• managing its users and external collaborators;
• retaining original source or master files outside COPRA unless otherwise agreed;
• downloading or exporting required material before deletion deadlines;
• complying with applicable laws, guild, studio, broadcaster, client and production-security requirements;
• providing correct billing and contact information.

COPRA is a collaboration and workflow platform. Unless expressly agreed in writing, COPRA is not the customer’s sole archive, legal deposit, master storage or long-term preservation system.

9. Availability, Maintenance and Support

CinePostproduction GmbH uses reasonable professional efforts to keep COPRA available, secure and functional.

Maintenance, updates or urgent security work may temporarily affect availability. Where practical, CinePostproduction GmbH will schedule maintenance in a way that minimises disruption.

Support is provided according to the applicable order, offer or individual agreement. Unless expressly agreed otherwise, support commitments are based on reasonable professional efforts and do not constitute a guaranteed service level agreement.

CinePostproduction GmbH is not responsible for disruptions caused by customer infrastructure, user devices, local networks, internet connectivity, third-party systems, customer misconfiguration, force majeure or infrastructure not operated by CinePostproduction GmbH.

10. COPRA Cloud

For COPRA Cloud, CinePostproduction GmbH is responsible for operating the COPRA platform on its own infrastructure.

CinePostproduction GmbH applies appropriate technical and organisational measures to protect the service and Customer Content. Operational backups and storage redundancy are used to support service resilience. These measures do not replace the customer’s own obligation to retain original files and other required records outside COPRA unless otherwise agreed.

11. Branded COPRA / Customer-hosted COPRA

For Branded COPRA or customer-hosted deployments, the responsibility split depends on the individual agreement.

Where CinePostproduction GmbH provides and operates the underlying infrastructure, CinePostproduction GmbH is responsible for that infrastructure within the agreed scope.

Where the customer or a third party provides or controls the infrastructure, the customer is responsible for that infrastructure, including hosting environment, cloud account, servers, storage, network, firewall, operating system, backups, monitoring, access control and availability, unless expressly agreed otherwise.

CinePostproduction GmbH is responsible only for the COPRA software and services within the agreed scope.

12. Data Export and Deletion

Within the limits of the customer’s role and permissions, COPRA may allow downloading of uploaded original files and exporting of certain project data such as comments.

After project end, contract termination, non-payment or expiry of an agreed retention period, CinePostproduction GmbH may restrict access and delete the project and related Customer Content after prior notice and a reasonable opportunity to export required material, unless legal, security or operational reasons require earlier action.

Once deleted from the active system and relevant backup cycles, Customer Content cannot be restored.

13. Fees, Invoicing and Payment

Fees, billing periods and payment terms are set out in the applicable offer, order confirmation or individual agreement.

If payment is overdue, CinePostproduction GmbH may suspend access to the affected project or service after reasonable notice. Suspension does not release the customer from its payment obligations.

14. Data Protection

Where CinePostproduction GmbH processes personal data on behalf of the customer, the parties will enter into a separate data-processing agreement pursuant to Art. 28 GDPR.

The customer is responsible for determining whether personal data may be uploaded to or processed in COPRA and for ensuring that it has a lawful basis for such processing.

CinePostproduction GmbH will process personal data only as required to provide COPRA, to support the customer, to secure and maintain the service, and as otherwise agreed or legally required.

These Terms do not replace any required data-processing agreement.

15. Security

CinePostproduction GmbH maintains appropriate technical and organisational security measures for COPRA.

The customer must promptly notify CinePostproduction GmbH of suspected account compromise, unauthorised access, incorrect permissions or other security concerns relating to its projects or users.

CinePostproduction GmbH may take urgent protective measures where needed, including temporarily disabling accounts, restricting access, blocking suspicious activity or applying security updates.

16. Third-party Services

COPRA may interact with third-party systems, integrations, transfer tools, identity providers, cloud platforms or customer-provided infrastructure where agreed or configured by the customer.

CinePostproduction GmbH is not responsible for third-party services outside its control. The customer is responsible for reviewing and accepting any third-party terms that apply to services chosen, provided or configured by the customer.

17. Changes to COPRA

CinePostproduction GmbH may improve, update or modify COPRA from time to time, provided that such changes do not materially reduce the core functionality of an active paid service without reasonable cause.

Legacy features, older applications or discontinued product variants may be changed, limited or withdrawn.

18. Warranties

CinePostproduction GmbH provides COPRA with reasonable professional care.

Except where expressly agreed, COPRA is provided without any guarantee that it will be uninterrupted, error-free, compatible with every customer system, or suitable for every specific production, legal, archival or delivery requirement.

The customer remains responsible for reviewing all files, comments, approvals, metadata, exports and deliverables before relying on them for production, broadcast, delivery, legal or commercial purposes.

19. Liability

CinePostproduction GmbH’s liability is limited to intent and gross negligence.

This limitation does not apply where liability cannot be limited by law, including in cases of injury to life, body or health, or other mandatory statutory liability.

To the extent permitted by law, CinePostproduction GmbH is not liable for loss of profit, loss of production opportunity, loss of revenue, loss of goodwill, reputational damage, production delays, release delays, loss of anticipated savings, indirect damages or consequential damages.

Liability for loss of data is limited to the typical recovery effort that would have been required if the customer had kept appropriate and up-to-date backup copies.

Any further liability is excluded to the extent permitted by law.

Individually agreed liability provisions, including any agreed liability cap, take precedence.

20. Termination

Either party may terminate the service according to the applicable order, offer or individual agreement.

The right to terminate for good cause remains unaffected. Good cause includes serious breach of these Terms, unlawful use, security risk, persistent non-payment or use that materially endangers COPRA, other customers or third parties.

21. Governing Law and Venue

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

Where legally permissible, the place of jurisdiction is Munich, Germany.

22. Contact

CinePostproduction GmbH
Beta-Straße 1
85774 Unterföhring
Email: info@copra.de
Website: https://copra.de